Kohl’s Reviews

So angry as a conservative that this company dropped My Pillow. Hope you lose every conservative customer. How dare you insult us by dropping a company that employs and manufactures it's products in America.

Latrice was fantastic. Great personality and it made my experience enjoyable

Do not purchase from Kohl’s.com. I placed an order in error and tried to cancel it, 15 minutes later, and they said that 30 minutes went by which is not true and that the order could not be cancelled because 30 minutes had lapsed. The order was for hundreds of dollars. I tried cancelling it through the order status tracking website prior to calling and I could not cancel it utilizing that functionality. THIS IS BOGUS. I am a disappointed customer, and they do not seem to mind. WOW!!!!!!!

I think Kohl's is one of the latest companies to forget who their loyal customer base really is... I give them about 5 years tops left of actually turning profit. I guarantee you that during lockdowns it wasn't anyone BLM-related shopping at their online or in person stores... so, go ahead, push BLM down our throats, add way more products that is truly sustainable (Sephora now too? Really?), take away free shipping AND coupons for cardholders that have shopped there for YEARS... and... umm. Well, good luck with that! Also... supporting BLM and getting rid of MyPillow? Did BLM do ANYTHING to help Americans during the PPE shortage? No... but they did loot a lot... especially from stores like KOHL'S! Meanwhile, MyPillow was producing masks... I'm paying off my credit card and I'm done with them, bye Kohl's!

If I could rate 0 I would. Like other people on here I made the mistake of accidently paying my payment twice this month. I called up one could be refunded to me, I understand if check in mail is the only way. Go for it. I got told that since the payment has processesed there is nothing they can do. Funny when I see others posting about a paper check 5 days ago? ???? Seems kinda like a run around bs lie to me. Terrible customer service. My toddler and I live paycheck to paycheck. I pay my bills, but I needed that 200 for groceries. I get it was my error, I was willing to wait for snail mail to correct my wrong. But you refused to even try to help.

Only brand worth purchasing is Chaps. Very inexpensive clothing and quality of most items reflects it.

This is about Kohl's credit card serviceLESS department. I admit - I made an error and made a double payment; when I called for a refund guess what - they happily take from your account but won't put it back. After a 20 minute fight on the phone I just went with the paper check in the snail mail refund ~ not because I wanted to but this is the only option to get your monies back. My original contact was on 3/22/2021. So I called today 4/1/2021 to find out the status of my check - HAHAHA - I was told it appears from the system that my refund was processed on 3/31/2021 - it took them 9 DAYS to process a refund; then I was told it would take 2-3 weeks MORE to arrive via the mail. The Customer ServiceLESS Supervisor SAM - ID# 2487 - was such a total JERK - so much so he decided he needed to spell out his name for me on the phone. He refused to transfer me to his supervisor for a further complaint. He told me his IS the TOP supervisor; WOW - I guess I was talking to the company owner. LAME. Anyway - no more - like I originally said - this card service sucks and after this I will be cancelling them. Not worth the headaches to get the "sales and discounts" on qualityLESS merchandise. If I conducted myself at my job as he did - I would be out of work. HINT

We ordered a dress in kohls. The dress quality is very poor. Also they shipped wrong color. When we submitted the review they keep on rejecting the review
Stating that the review shipment based not product review if they take the bad review seriously then they should let us know where to report the issue. But they are not

I am new to Kohl's and was excited to open a charge so I could shop on line and have items delivered to the store during Covid. My first item was a comforter that was clearly returned as it was stuffed into the original packaging and it smelled like perfume and body odor. Surely someone had to notice this before passing it onto me, the customer. Second item was an iron who box was so damaged that I was afraid to keep it as clearly it had been through a rough journey on the way to to store. My third item, a toaster oven never shipped but it was billed to my account. A month later and after multiple inquires, it arrived. Apparently I'm signed up for paper statements, but none have ever arrived, to which the company admitted there's been a problem sending them out. I forgot about a 22.00 purchase which is now $39.00 due to late fees because of never receiving statements. (I had originally signed up for paperless an never received an email either) Customer service agreed to drop the fee and charge me the original 22.00. The next day they charged me $39.00 after all! I call to have the error fixed and hey said I can only get a refund by a paper check. Paper in 2021... how cute! When I called customer service it took me almost ten minutes to reach an actual human. I was forced to answer a survey which was clearly tying to sell me car insurance. The menus are confusing and circular and I kept returning to the main menu. The products are fine, when not slept in or dropped. The customer service people are nice, but clearly have no clue. Shipping is not in ship shape. This company has a lot of work to do. Sadly, I'm cancelling my card and returning to Macy's. The same products on a one day sale are a better value/savings. Don't even get me started on the Kohl's cash! Time limited Monopoly money! Price is important to me, but so customer service and respect. Good luck spending your hard earned money at this store

Placed a big order online, had to change my address bc of a move, looked online to see when it would be delivered and noticed the address did not change to my new one and only a partial shipment was sent. I went back into my account and realized I had not saved it so I take responsiblity for that. This was the next day. Called right away to see if they could intercept the rest of the order that had not gone out and change the address on it. Nope! First of all the lady I talked to was very hard to understand so I kept saying "I cannot understand you so please repeat it". She informed me that when they received the order back from my old address they would refund me the money. I then said I would rather have the clothing than my money back. She said that was not am option AND that it would take 30 days for my refund. W Can someone tell me why it takes 30 days for a refund? The company doesn't wait 30 days for the payment. Not happy with KOHL'S at all.

Whoever says that’s a good thing to drop Mike Lindell is part of the problem and place our country in tyranny!! I WILL NO LONGER SHOP AT YOUR STORES!! Decide if you want to make your company politically operation or a store who offers products!! When your company decides to keep your business and your politics separate, IM DONE WITH YOU AND SO MANY OTHERS FEEL THE SAME WAY. I hope your company folds!!

On a monthly basis I regularly pay my Kohl’s credit card. I physically walk into the store in the city I live to pay the debt. I have 2 issues with this vendor.
I get repeated phone calls despite REGULAR payments to this vendor. Kohl’s is not my friend. Besides my financial relationship with Kohl’s there is NO other reason for them to contact me. Especially in excess of 40 calls per month! As if I do not promptly and consistently pay this vendor.
It also seems my balance is not going down. Despite my monthly payment to this vendor. What I feel is this vendor is attempting to manipulate me, with extremely excessive phone calls, while my balance doesn’t appear to decrease. Therefore, I have requested that they refrain from excessively calling me, and send me a copy of ALL my statements to date to verify my balance.